SplitFit Support Center

Contact Us

Our Privacy Policy

Your privacy is important to us. This Privacy Policy explains what personal data GetTrained, Inc. doing business as SplitFit (“ SplitFit”) collects from you and how we use this data when you visit our website at http://splitfit.com (the “Website”) or SplitFit’s mobile application (the “App”). By accessing the Website or using the App, you consent to and agree to the terms in this Privacy Policy.

Personal Information We Collect

Under this Privacy Policy, “Personal Information” is considered data that reasonably can be used to identify an individual, such as, your name, email address, phone number, credit card and billing information, username, password, or any other information that you chose to provide to us or include in your SplitFit account. We may also collect and process the following data about you:

Please note that the Website and App are not intended for individuals under the age of 18. Further, children under the age of 13 should not use the Website and the App without parental consent. Personal information sent to us which appears to be from a child under the age of 13, without confirmation of parental consent, will be deleted. We cannot always determine if a user of the Website or the App or the sender of an e-mail is under the age of 13, but we will exert our best efforts to do so.

How We Use Personal Information

The information collected or shared on the Website and App will be used by us for purposes consistent with the way in which it was shared and collected, such as to:

To best serve our users, SplitFit may also use information collected or shared on the Website or the App for the following:

Any Personal Information you choose to share on the Website, the App, or in your user account or profile may be read, collected, or used by us or others who visit the Website or use the App. We are not responsible for the Personal Information you choose to share.

Reasons We Share Personal Information

Generally, we do not reveal any personally identifiable information, unless we secure permission or consent from the provider in advance of doing so. However, we reserve the right to share Personal Information with our gyms, trainers, vendors, service providers, or other individuals and organizations that need to have access to such information in connection with the provision of our services to you or to respond to your specific inquiries or requests. To facilitate the scheduling and pooling processes, users, trainers, and gyms may have access to your name, profile picture, fitness level, and other basic information from your user account or profile. We also reserve the right to release information as required by any governmental or law enforcement agency or under a court order.

How We Protect Your Personal Information

All Personal Information you provide to us through the Website or App is transmitted securely using SSL encryption. In addition, we routinely enter into agreements with our gyms, trainers, vendors, and service providers which require that care and precautions be taken to guard against loss, misuse, or disclosure of your Personal Information. We also educate our employees, gyms, and trainers on our privacy guidelines to confirm they understand their role in compliance.

Where you have chosen a password which enables you to access certain parts of the Website or App, you are responsible for keeping this password confidential. We ask that you do no share your password with anyone. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to the Website or App. No security measure is perfect or impenetrable. We will employ appropriate procedures and security features to guard against unauthorized access. However, any transmission is at your own risk.

How to Access and Control Your Personal Information

You have the ability to access and make correction to the data in your user account or profile to ensure that it is accurate and up to date. If you would like to review and update your account information, suspend or cancel your account, request that we no longer use your account data, or access your Personal Information, you can do so by contacting us by email at info@splitfit.com or adjusting your account preferences.

We will retain and use your Personal Information for as long as your account is active or as needed to provide you with our services and as necessary to comply with our obligations under this Privacy Policy and at law, including to resolve disputes, enforce our agreements, and for backup or compliance purposes.

Cookies, Web Beacons, and Similar Technologies

We may use cookies and web beacons to improve your experience on the Website and App. Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Web beacons are electronic files that are embedded on a website for purposes of monitoring the content that you access. Cookies and web beacons are useful because they allow us to recognize your device and facilitate and improve your interaction with the Website, the App, and services. Users can control the use of cookies and web beacons at the individual browser level. If you reject cookies and web beacons, you may still use our Website and App, but your ability to use some features may be limited.

We also collect certain limited information or log files as you navigate through the Website and the App. These log files are used for system management and to track generic user behavior, which helps us to better understand the needs of our users and to identify demographic trends.

Links to Third Party Websites

The Website and the App may contain links to other third party websites and applications. We are not responsible for the privacy practices of these parties, their websites, or applications. We do not review or control such websites or applications and suggest that you review these third party privacy policies before using any links, websites, or applications.

Opt-Out Right

You have a choice about how we use your Personal Information to communicate with you and you may opt out at any time by deactivating your account or changing your account preferences. You may also opt out of receiving emails from us by changing the relevant settings in your user account or profile. When you deactivate your account, you will not be able to use our services and your information will not be capable of being viewed through the App or Website. However, even after you deactivate your account, your information including, name and email address, may be retained by us as backup copies for legal and compliance reasons.

Transferring and Storage of Data

Your Personal Information may be transferred and stored on servers or databases outside the United States. The privacy laws in these other jurisdictions may not be as protective of your rights. By accessing the Website or using the App you agree that the collection, use, transfer, and storage of your Personal information will be governed by applicable laws in the United States.

Notification of Changes

We reserve the right to change this Privacy Policy at any time, without notice, by posting the new or revised Privacy Policy on our Website. Your continued use of the App or access to the Website after changes to this Privacy Policy are made is deemed an acceptance of those updates or changes.

How to Contact Us

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to info@splitfit.com. You can also reach us by mail at 1285 Beacon Street, Brookline, Massachusetts, 02446.


Last updated November 4, 2016.

Powered by HelpSite