Effective December 13, 2018 we are now offering ability for a client to ask the trainer a question. For more information click here.
In a situation where a client needs to cancel within the twelve hour window they may or may not elect to communicate this to you via the new in app 'chat' feature or to SPLITFIT via our in app messaging tool ('Get Help'). We will do our best to relay this information to our partner club manager.
In a situation where the trainer has an unforeseen scheduling conflict the trainer must work with their respective manager to find another trainer at the same partner location to cover their session and deliver same quality training experience.