Customers

This collection provides information about how customers can get the most out of SPLITFIT and answers any questions they may have about how the app works.

Updating your credit card information

How do I create a SplitFit Account?

Gifting Splitbucks to friends and family

Communication with Trainers

What will my SPLITFIT workout be like?

How does the filtering and alerts functionality work?

What is SplitFit and how does it work?

What information do I need to provide SPLITFIT?

What if I want to train alone? Can I use SplitFit for a personal session by myself?

What if I need help?

What if I don't see a time and a location that works for me from your available sessions page?

What happens when I arrive for my Personal Training session booked through SPLITFIT?

If I want to use the gym facilities before or after my SPLITFIT workout, do I need to pay for a day pass if I am not a member?

How do I book Personal Training at the right price for me?

I thought Personal Training could only be done 1-on-1 with an instructor. What is it like to do a Personal Training session with others (pooling)?

How do I book a Personal Training session through SplitFit

How do I book a Personal Training session at a time that’s right for me?

How do I book a Personal Training session at a location that is convenient for me?

How do I apply Splitbucks or use a coupon (promo) code?

How does your referral program work?

How does the pricing for pooling work?

How does your incentive program work?

How does pooling through SPLITFIT work?

Can you help me understand the meaning of some of the terms you use to describe SPLITFIT?